Privacy, cookies and terms.

1. Who is responsible

The controller of your personal data is FUNNELD LTD, 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom, Companies House no. 14582937 ("Funneld", "we"), which operates the ProofVerity service at proofverity.com and analyze.proofverity.com. Questions about this policy: contact@proofverity.com.

2. What we collect

• Account data: name, email address, organisation, password hash, plan and billing history.
• Content you submit: documents, images and URLs you send for analysis, and the reports we produce from them.
• Usage data: pages visited, features used, browser and device type, approximate location derived from IP address, error logs.
• Payment data: handled by our payment processor. We receive the last four digits of a card, its expiry and the billing address; we never store full card numbers.
• Support data: messages you send us and the context needed to answer them.

3. Why we use it, and on what basis

• To provide the service, produce reports and bill you: performance of a contract.
• To keep the service secure, prevent abuse and fix errors: legitimate interest.
• To measure which pages and features help, through anonymous analytics: consent, given or refused in the cookie banner.
• To meet accounting, tax and legal obligations: legal obligation.
• To send product news: consent, withdrawable in every email.

We do not sell personal data, we do not use submitted content to train or fine-tune models, and we do not build advertising profiles.

4. How long we keep it

• Submitted documents and images: 30 days from analysis, then deleted. You can delete them earlier from your history.
• Reports: for as long as your account is active, unless you delete them.
• Account data: for the life of the account and 30 days after closure.
• Invoices and billing records: 6 years, as UK accounting law requires.
• Usage logs: 12 months.

5. Who we share it with

Sub-processors that host, store, send email and take payments on our behalf, under written contracts and only for the purposes above; professional advisers where needed; and authorities when the law requires it. Documents submitted for analysis are processed in the region you choose (EU or UK by default) and are not shared with third parties beyond hosting.

6. International transfers

Where data leaves the UK or the EEA, we rely on adequacy decisions or the UK International Data Transfer Agreement and EU Standard Contractual Clauses, with additional safeguards where appropriate.

7. Your rights

Under the UK GDPR and, where applicable, the EU GDPR you can ask for access, rectification, erasure, restriction, portability and object to processing based on legitimate interest, and withdraw consent at any time. Write to contact@proofverity.com; we answer within one month. You can also complain to the Information Commissioner's Office (ico.org.uk) or to your local supervisory authority.

8. Security

Data is encrypted in transit (TLS 1.2 or higher) and at rest. Access is restricted by role, logged and reviewed. Documents are processed in isolated workers and purged on the schedule above. If a breach affects your data we will notify you and the relevant authority without undue delay, as the law requires.

9. Children

The service is not directed at children under 16. Educational institutions that submit student work do so as controllers of that data under their own agreements with us.

10. Changes

We will post any changes here and, if they are material, tell you by email or in the product before they take effect.

1. What a cookie is

A small text file that a website stores in your browser, or an equivalent entry in your browser's local storage. Some are needed for the site to work; others need your permission.

2. The cookies we use

3. What we do not use

Advertising cookies, social-media pixels, fingerprinting or any third-party tracker that follows you across sites.

4. Changing your mind

Use the button on this page to clear your choice; the banner will ask again on your next page load. You can also delete cookies and site data in your browser settings at any time. Refusing analytics never limits the service.

These general conditions govern the contractual relationship between FUNNELD LTD, with operating address at 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom, Companies House no. 14582937 (“Funneld”) and any natural or legal person (“Client”) who acquires or uses the services offered through proofverity.com.

Use of the website, submitting a form, requesting information or contracting a service implies express, full and unreserved acceptance of these conditions and of the Privacy Policy.

1. The service

ProofVerity analyses documents, images and web pages and reports indications of machine-written text, altered or synthetic images and citations that cannot be verified, together with the evidence for each finding. Results are calibrated probabilities and supporting evidence. They are not verdicts, certifications or legal advice, and the Client remains responsible for any decision taken on the basis of a report.

2. Accounts

The Client must be at least 16 years old, or an organisation acting through an authorised person, and must provide accurate information and keep credentials confidential. The Client is responsible for all activity under their account and must notify us promptly of any unauthorised use.

3. Credits, plans and billing

• One credit covers one document of up to 100 pages, or four images. A credit is consumed when a report is delivered.
• Subscription credits renew each billing period and do not carry over. Usage beyond the included credits is billed at the published overage rates at the end of the period.
• Pay-as-you-go usage is billed monthly in arrears at the published per-credit tiers. Credits purchased in advance are valid for 12 months.
• Prices are in euros and exclude VAT, which is added where applicable. We may change prices with 30 days' notice; changes never apply to a period already paid.
• Monthly plans can be cancelled at any time and end at the close of the current period. Annual plans are billed upfront and are non-refundable except where the law provides otherwise.
• Failed payments may lead to suspension after notice. Disputed charges must be raised within 60 days.

4. Acceptable use

The Client may only submit content they are entitled to process and will not use the service to harass, defame or unlawfully surveil anyone, to make automated decisions with legal effect on individuals without human review, to reverse-engineer or benchmark the detectors for a competing product, or to exceed reasonable use through scraping or shared credentials. The API may be used only with a valid key and within its published limits.

5. Content and intellectual property

The Client keeps all rights in the content submitted and grants Funneld a limited licence to process it solely to provide the service. Funneld keeps all rights in the software, models, reports' format and documentation. Reports may be shared and quoted by the Client, with attribution to ProofVerity where a result is presented publicly.

6. Availability and support

We aim for continuous availability but do not guarantee it outside a signed service-level agreement. Planned maintenance is announced in advance where possible. Support is provided by email at contact@proofverity.com on business days.

7. Liability

Detectors are probabilistic and can be wrong. To the extent permitted by law, Funneld is not liable for indirect or consequential loss, loss of profit or reputation, or decisions taken on the basis of a report, and its total liability in any 12-month period is limited to the fees paid by the Client in that period. Nothing limits liability for death, personal injury, fraud or anything that cannot be limited under English law.

8. Termination

Either party may end the contract at any time as described in section 3. Funneld may suspend or terminate accounts that breach these conditions, with notice where practicable. On termination the Client may export their reports for 30 days, after which data is deleted under the Privacy Policy.

9. Law and jurisdiction

These conditions are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights in the Client's country of residence. If any clause is found invalid, the rest remains in force.